Transparency and Clarity: Ray's Cake Co. Terms and Conditions

Ray's Cake Co. is a local home bakery in Benton, Kentucky, that has gained recognition for its delicious custom cakes, cupcakes, and desserts, perfect for all kinds of celebrations.

INGREDIENTS

All cakes, fillings and icings may contain, or come into contact with, soy, wheat, dairy, nuts or other allergens. It is the responsibility of the customer to inform us prior to the confirmation of their booking of any allergy issues. It is the responsibility of the customer to inform their guests of all allergy information and accordingly Ray's Cake Co. will not be held liable for any allergic reaction resulting from consumption of the cake.

ORDERS

We prefer at least fourteen (14) days notice for all orders, as we are continually booked in advance. We will accept short notice orders if our schedule allows it. Any products ordered from a picture or photo of a product produced by any other cake maker, can only be reproduced by us as our interpretation of that product and will NOT be an exact reproduction of the product in the picture.

DEPOSITS/PAYMENTS

For orders that are $85+, a non-refundable deposit of 50% is required to hold your date. The remaining balance is due on or before the day of pickup/delivery. There will be no deposit refunds due to customer cancellation, refusal of product, damaged product, etc. If we cancel the booking due to illness or any other unforeseen circumstance that affects the ability to deliver the ordered product, the deposit will be refunded within seven (7) days of notification to the customer.

DELIVERY/PICKUP

It is the responsibility of the customer to check the state of the product at pickup. The customer is liable for any damage, accident, or mishap that may occur once the cake is released from the care and custody of Ray's Cake Co. The supplier is not liable for any damage that may occur thereafter. Once the item is in the care of the customer, the customer is responsible to ensure that the product gets to its destination safely and is stored as per our instructions to achieve best results for taste and quality.

We offer delivery for certain destinations. Delivery is charged at our discretion. Delivery will be carried out in a safe and appropriate manner. Once delivered to the customer and change of hands has been completed with the product in appropriate condition, it is then up to the customer to store and care for the cake as per our instructions. If anything is to happen to the cake after this exchange, we are not liable for any damages.

A delivery/pickup date and time will be agreed by both parties, and if the customer is not at location at this time and date, and we are not able to contact the customer, the product will be transported back to our premises, and it will be the customer’s responsibility to collect the product.

CANCELLATIONS/REFUNDS

If cancellation of the order is required, and you have paid your full balance, the refund policy is as follows:

If for any reason the event is required to be postponed, please contact Ray's Cake Co. immediately. The new date proposed will be subject to availability.

If the cancellation is up to one (1) month in advance of your event date, you will receive a refund (minus your initial deposit and the cost of any supplies already purchased for your cake).

If the cancellation is less than seven (7) days prior to your event, there will be absolutely no refunds given.

IF YOU HAVE ANY QUESTIONS REGARDING OUR TERMS AND CONDITIONS, PLEASE DO NOT HESITATE TO ASK!